Privacy Policy

Client Confidentiality and Data Protection

Introduction

At Andrea Fortune, your privacy and confidentiality are of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information, ensuring compliance with Australian laws and regulations.

Collection of Information

We collect only the information necessary to provide our services effectively. This may include personal details such as your name, contact information, medical history, and any other relevant information required to deliver our counselling, hypnotherapy, psychic readings, or healing services.

Confidentiality

Maintaining the confidentiality of your information is paramount. We take several measures to protect your data:

  • Storage and Security: All client records are kept secure, whether in physical or digital form. We use encryption and secure storage solutions to prevent unauthorised access.
  • Access: Only authorised personnel have access to your records, and they are bound by strict confidentiality agreements.
  • Dissemination: We do not share your information with third parties without your explicit consent unless required by law or to prevent imminent harm.

Use of Information

We use the information collected for purposes directly related to the provision of our services, including:

  • Assessing your needs and tailoring our services to your unique requirements.
  • Keeping records of your sessions for continuity of care.
  • Contacting you regarding appointments or follow-up sessions.

Limits to Confidentiality

While we strive to maintain strict confidentiality, there are certain circumstances where we may need to disclose information:

  • With Your Consent: If you provide explicit permission for us to share your information.
  • Legal Obligations: When required by law, such as in cases of subpoena or mandatory reporting.
  • Preventing Harm: If there is an immediate risk of harm to yourself or others, we may need to disclose information to prevent this harm.

Record Keeping

We maintain detailed records of our sessions to ensure high-quality care. Our record-keeping practices include:

  • Retention Period: We keep records for a minimum of seven years following the last contact with an adult client. For clients who were under 18 at the time of service, records are retained until they reach 25 years of age.
  • Accuracy: Clients have the right to request corrections to any inaccurate information in their records.
  • Access: You may request access to your records at any time, subject to legal and ethical guidelines.

Your Rights

Under the Privacy Act 1988, you have several rights regarding your personal information:

  • Access: You can request access to your personal information held by us.
  • Correction: You can request corrections to any inaccurate information.
  • Consent: You have the right to withdraw your consent for us to hold or use your information at any time.

Contact Information

For any questions or concerns regarding your privacy or to request access to your records, please contact:

Andrea Fortune

Address:
32 Crown Avenue,
Mordialloc VIC 3195,
Australia

Phone: 0424 594 073

Email: hello@andreafortune.com.au

Website: andreafortune.com.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website and will take effect immediately upon posting.